STCR offers a variety of software and hardware maintenance to help protect your investment. With a yearly maintenance agreement, the STCR help desk is available to assist you in resolving system problems 24 hours a day 365 days a year. You can also purchase maintenance for the software programs we sell. Software maintenance allows us to engage the vendors that develop the applications for extended support. This maintenance also entitles you to new versions of the software when they are released.
A yearly hardware maintenance agreement will keep your equipment such as registers, controllers, back-office computers and various peripherals such as printers, monitors, scanners and pin pads up and running. Some of the plans, such as IBM hardware maintenance, include on-site service whereas others are depot maintenance. Depot maintenance involves sending the failing device out for either repair or a replacement that will be shipped back to you.
Carrying these maintenance plans will minimize the downtime you experience when something malfunctions. Increased downtime can lead to lost income when failing elements cause your store to run inefficiently. Allowing these maintenance plans to lapse can also have a negative effect on your bottom line. Not only may there be a waiting period to reinstate your maintenance it can also be very expensive. For example lapsed IBM software maintenance will cost almost three times as much to reinstate as it would for one year of maintenance. With the holiday season upon us it makes good business sense to carry and keep current the maintenance on your POS system.