The Importance of Maintenance

As an Independent Grocerwho is always looking to improve your business and cut costs it can be temptingto see  your annual maintenanceexpense on your POS system as unnecessary expense.  There are many third party service organizationstrolling the market offering plans with a significant cost reduction.  Youneed to consider the reasons it is cheaper:  the technicians are not trained by themanufacturers therefore not as highly skilled; the quality of replacement partsare not equivalent; there will be a reduced service level and dedication toissue resolution.   Using these vendorscan be a costly mistake.  So what valuedoes maintenance have for you?  Below isa breakdown of the three types of maintenance offered by STCR:

  1. Hardware maintenance:
·      Contract Management
·      Asset Management
·      Remote Diagnostics
·      Call Dispatch and Coordination
·      Call Tracking
·      Call Resolution

  1. Software maintenance:
·      Access to software developer support
·      Entitled to software level upgrades

  1. Remote Help Desk Support:
·      24x7x365 access via phone internet and email
·      Remote diagnostics
·      Call tracking
·      Call resolution
·      Remote program upgrades
·      Answering 'how to' questions
·      Software personalization changes
·      Some setup and configuration changes
·      Tax table updates
·      Backup verification
·      Disaster recovery
·      Incident reporting
·      Closed call automatic notification
·      Satisfaction follow up call backs
·      Online Help Desk access for to open new callsand review call history

As you see the list is extensive and the added benefit isthe costs are fixed.  Without thiscoverage you run the risk of costly excessive down times and service bills onan as needed basis, upgrade software license fees, and all the other intangiblecosts of your system not performing properly. Typical to most service organizations, resources are prioritized formaintenance clients.  Don't make themistake and leave your business exposed to these unavoidable situations.  Protect your investment and know you arecovered.  If you have any questionsregarding STCR maintenance offerings speak to one of our knowledgeable SaleRepresentatives (607) 757-0181.