Holiday season shopping means a high volume of sales in a short period of time. With a high workload and little down time, registers may endure stress levels that can lead to malfunction or breaking. When one component of a lane breaks or stops working, the lane is rendered useless. Fewer lanes available can lead to longer wait times for customers. The last thing a customer wants after shopping all day is to be waiting in line.
With the proper care your registers can endure the stress of the holiday shopping season. Here are some tips to keep your current hardware in top working condition. Check your connections on pin pads, keyboards, scanner scales, monitors and all other components on a weekly basis. Be sure to clean and wipe down cashier stations regularly. Clean up any spills in proximity to any hardware immediately. Have your cashiers and managers report any small incidences or minor malfunctions right away, to prevent them from becoming a much larger issue.
By carrying hardware maintenance on equipment your store will be ready. Without maintenance you may still receive service but at the cost of parts and labor Hardware maintenance agreements can be viewed as an insurance policy for your POS system. You insure your home, car and personal health so why not your business. Call your STCR representative at (607) 757-0181 for more information.