STCR uses a state of the art call tracking system to monitor all calls. Our relationship with IBM provides us with the ability to dispatch an IBM local service technician to the customer’s location while working closely with the technician to ensure complete follow up. We also offer a web portal to the help desk system to allow customers to open new calls, key word search and review their call history. We have fully functional lab systems to enable us to test and attempt recreates on reported issues. STCR’s help desk team is available at any time of the day or night to help keep your store running smoothly.
We are constantly looking for ways to improve our support services by giving every customer an opportunity to let us know how we are doing by participating in our ‘Call back’ process. We understand the mission critical nature of the solutions we provide our customers and take pleasure in knowing we are helping them get the fullest return on their investment.